E-learning Outsourcing: True Rendition of KPO


KPO, very simplistically refers to the process of outsourcing knowledge based services that requires specific domain expertise. If carefully compared to the gamut of services that come under the scope of Knowledge Process Outsourcing, e-learning exactly brings about a synergy between the knowledge and its processes that greatly impacts a business. With business ecosystems becoming dynamic and unpredictable, it has become all the more important to add the dimension of ‘continuous learning’ to an organization. For any business, it is imperative that its human resource is skilled and has those skills mapped with the business goals at the same time. Training and development thus has become an indispensible mechanism for achieving that goal of ‘continuous learning’ which not only brings out the best in an employee but also prepares them for challenges and changes ahead.

Over the decade, enterprise learning and talent management have come up in a big way with an increased focus on performance and learning strategies thereby placing ‘E-learning’ in the pivotal space.

Attaching The ‘Outsourcing’ Synonym

E-learning usually involves the creation and development of training modules across multiple industry verticals. Over the last decade the trend to have an in-house e-learning team has undergone a paradigm shift giving way to ‘outsourcing’ on account of tight budgets and labor costs. Moreover with ‘cutting edge’ becoming the most important aspect of learning and its methodologies, e-learning has become more specialized function.

Very interestingly, e-learning came to be segregated into various functions as per market demand such as content development, technology creation and support services. This makes it very clear that the development and the delivery of a single e-learning module involves multiple cross functional teams. In the current global scenario where success is defined by ‘doing more with less’, outsourcing seems as the most viable option.

Outsourcing e-learning functions can prove to be a crucial decision in terms of reducing fixed costs and driving scalability in terms of managing the resources. Selecting a competent e-learning vendor increases the chances of deriving maximum value out of an investment. A vendor with considerable experience in the domain would not only leverage upcoming technologies but would involve an integrated development approach with quality cross functional teams.

The ‘India’ Touch

According to a market study, the Indian e-learning market is predicted to grow into $603 million market by the end of 2012. This speaks volumes of the technical advancement that India has achieved. Indian e-learning market is an interesting mix of pure-play e-learning firms to companies across the industry verticals with e-learning cells that are domain specific.

The e-learning companies in India stand out for their smart capabilities at par with international standards. Fueled with evolving service maturity and constant innovations in technology, Indian e-learning companies have evolved to serve as comprehensive learning and development partners for enterprises in Europe and US.

With employee skill sets becoming an important differentiating factor in the cut throat competitive market, outsourcing e-learning projects to India can prove as a smart, strategic move towards minimal control and management.