Frequently Asked Questions

 

The Process to Hire a Resource is Quite Simple:

  • Submit a job description including experience, qualifications, skill set, project details, etc.
  • Our HR department finds candidates; matches and screens them.
  • Based on the screening process, a consolidated candidate list is submitted to the client. And You select candidates from that list to interview.
  • Once you are done with the interviews, you select the candidate you find fit for the position.
  • Depending on the position, our screening and hiring process spans across 1-2 weeks post receiving the requirement from the clients.


Yes. GlobalEmployees submits several resumes of experienced candidates. You can then interview and test any candidate to determine if you’d like to hire them as an employee. Interviews are conducted over the phone or Skype.


Before the employee starts working for you, you have to;

  • Sign the Contract.
  • Pay the first month’s invoice.
  • Pay for the applicable notice period (15 days).


GlobalEmployees signs an employment contract with the employee only after you sign the contract, make the payments for the first month and the notice period fee. The candidate will join you after serving the notice period (if any) to their previous employer. Joining date would be conveyed to you in advance.


The employee you hire can work in the time slot of your choice (Indian office hours, your office hours, or any other shift). However, you need to inform GlobalEmployees at the very beginning regarding your preferred shift timings for the employee.


We make sure the quality of the work is not impacted because of the time slot. But people do prefer to work during the day, so if you are open to your employee working in the day slot, you will have a bigger pool of resources to choose from.


You work with your remote employee as you would with any of your in-house or resident employee. We provide your employee with all the hardware and infrastructure they need to work for you remotely.


GlobalEmployees can provide your employee with a local telephone number for your area. You can also utilize other tools such as email, Google Chat or video conferencing via Skype etc.


Normal business work hours are eight hours a day, from Monday to Friday, throughout the month. This does not include any time taken for breaks or for meals.


If your hired employee is meeting the set goals, it’s clear that they are doing their job. You could also put checks and balances to monitor your employee’s performance and monitor your employee via web cams, remote login software, phone, and instant messenger. In addition to that, our floor managers ensure that your employee is working at all times.


Yes. The GlobalEmployees office is your office extension in India. You are welcome to visit your employee at any point of time.


Yes. Please request to speak to a manager if you would like to bring your employee on-shore.


Yes. Any incentives you offer will be passed on to your employee. All incentives will be paid to your employee via GlobalEmployees only.


No. Your employee is on the payroll of GlobalEmployees. Subsequently, you have no employment tax, insurance, or labor law obligations/liabilities.


We can work with you to store your data locally on your own servers or we can store the data in-house. All data will be protected so that it is saved on a separate work server rather than on the employee’s personal computer. We can also ensure that the employee will not have the ability to send or save data through email or on other data devices such as USB drives.


Yes. It is a mandate for all the employees to sign an NDA. A copy of the same is available upon request. If you want us to sign your NDA, please let us know and we can make arrangements for the same.


All work done by the employee for the client on our premises is the client’s property. The same is specified in the GlobalEmployees contract.


Yes. You can hire a part time employee.


In case of any issue simply get in touch with your dedicated relationship manager at GlobalEmployees via e-mail or phone. GlobalEmployees managers are present 24 hours a day to resolve any of your problems.


We understand that with employees there can be a performance issue and we are always open to discuss and find a solution mutually. Typically, if the performance of a resource is not satisfactory then we endeavor to find a replacement for you. In another situation where a hired resources has delivered a decent performance but has been unable to scale it up, then we will charge you for the number of days the resource has worked and, will refund the remaining amount. We would request you inform of any such dissatisfaction within the span of a week so that we can take appropriate steps. In situations where you have not expressed your dissatisfaction and the resource has delivered considerable amount of work, we will not be responsible. Herein, you are requested to mail us an appropriate notice clearly mentioning the termination of our services.


Yes. If you want to hire an employee, GlobalEmployees requires receipt for the first month’s invoice before the employee actually starts working.


This is because GlobalEmployees enters into a legal contract with the employee you hire. Accordingly, GlobalEmployees is legally liable to provide the employee you hire with a paid notice period. Thus, the fee for the 15 days notice period to terminate our services is required in advance before the employee starts working.


No. There are no hidden charges. The price quoted with each submitted resume is the full and complete cost for the entire service. The only exception is if your employee requires software or hardware that we do not provide and is costly to acquire.


Your employee is entitled to 8 paid holidays in a year. In addition, your employee accumulates one day of paid leave per month. Hence, in one year your employee is entitled to 19 days of paid days off work. Any other days off work are unpaid leaves, for which you will not be charged.


No. GlobalEmployees provides you with a long-term dedicated employee. You work with the same employee every day. Hence, it is not possible to cover the odd absence by an employee. In case your employee requires a substantial time off work, GlobalEmployees can replace the employee.


Your employee will be provided with a new desktop. In addition, your employee will have access to all other computer peripherals such as printer, scanner, fax, headsets, web cams, etc.


Yes. Please speak with one of our managers to check if your additional requirements can be met free of any additional charge.


The entire hiring process takes around 1-2 weeks from the time you submit the requirements. In case you are in a rush to find your employee and start sooner, you could subscribe to our Premium service, which would prioritize your case. The turnaround time with Premium service is around 4-6 business days.


The cost of subscribing to our premium service is $100. This charge would be adjusted in your first month's invoice, thus it is not an extra charge. And yes, the amount is fully refundable if we are unable to find a suitable candidate for you.


Yes. We can discuss the terms once you submit the requirement.


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